Responsible Gambling

We are committed to promoting safe and responsible gambling practices

Our Commitment to Responsible Gambling

At Crystal Haven Resort, we believe gambling should always be an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing resources for those who may need assistance. We want our guests to have a positive experience, and that means gambling responsibly.

Need Help?

National Problem Gambling Helpline: 1-800-GAMBLER
Available 24/7, confidential, and free

Signs of Problem Gambling

  • Gambling with money needed for essential expenses
  • Borrowing money to gamble
  • Lying about gambling habits
  • Neglecting work or family obligations to gamble
  • Chasing losses (trying to win back lost money)
  • Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
  • Failed attempts to cut back or stop gambling
  • Increasing bet amounts to feel excitement

Tips for Responsible Gambling

  • Set a budget: Decide how much you can afford to lose before you start
  • Set a time limit: Decide how long you'll play and stick to it
  • Take regular breaks: Step away from gambling activities periodically
  • Don't chase losses: Accept that losing is part of gambling
  • Don't gamble when upset or depressed: Emotional states can impair decision making
  • Balance gambling with other activities: Maintain a healthy variety of entertainment options
  • Avoid alcohol: Alcohol impairs judgment and can lead to excessive gambling

Race Betting Responsibility

Horse racing betting requires specific considerations:

  • Research horses, jockeys, and conditions before betting
  • Understand the different types of bets and their odds
  • Set a specific budget for race days
  • Don't let the excitement of race day lead to impulsive betting
  • Remember that no betting system guarantees wins

Casino Gaming Responsibility

Casino games require specific considerations:

  • Understand that casino games have a house edge
  • Learn game rules and strategies before playing
  • Use casino tools like deposit limits and time reminders
  • Take regular breaks from the gaming floor
  • Don't view gambling as a way to make money

Resources for Help

Gamblers Anonymous

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.

Visit Website

National Council on Problem Gambling

Offers resources, a 24-hour confidential national helpline, and links to local counseling resources throughout the country.

Visit Website

GamCare

Provides support, information, and advice to anyone affected by gambling problems through their helpline and online resources.

Visit Website

BeGambleAware

Promotes responsible gambling with advice and guidance for those with gambling problems, and those concerned about others.

Visit Website

Self-Exclusion Programs

If you feel you need to take a break from gambling, we offer self-exclusion programs that allow you to voluntarily ban yourself from our racecourse and casino facilities. This can be for a specified period or permanently.

To enroll in our self-exclusion program, please visit our customer service desk or contact us directly:

Contact Us About Self-Exclusion